Cebu Pacific
Cebu Pacific is the largest airline in the Philippines, offering low fares all year round to over 60 destinations in Asia, Australia and the Middle East.
We’re rolling out special app features just for you:
• Book flights for up to 20 passengers
• 7-day flight search results
• Fare Bundles
• Add-ons: Baggage, CEB Flexi, Meals, Seats, Travelsure
• Integrated payment options: Credit/Debit Card, GCash, PayMaya, GrabPay, PayPal, Payment Center, Travel Fund
Enjoying our app? Leave us a rating on the App Store!
It was my 1st time to book cebpac via agoda, i thought after receiving the booking ref num. I'll just add it to my ceb pac account then i can manage my booking, but to my dismay it was more complicated, you can't directly add baggage, meal or seat via ceb app if you booked through 3rd party app(stupid actually) you have to talk to their costumer support 1st then they will be the one to manage your booking. The worst part is you can't also tap the "pay now" option when you recieve the new itinerary! You have to manually go to whereever airport you are then pay at their counter!!! This is the most frustrating situaltion ever! If agoda complicates the process then they should have removed it from the option!! It is not worth the stress! Never again will i book cebpac in agoda!!
One of the or THE worst airline application on this planet
dreilksprple
I have been trying to log in my cebu pacific account through the google sign in option both on laptop and on my iOS device (phone application), for over 7 hours of trying it only refreshes the site and asks if I want to log in. I guess the developers of both the APP and WEBSITE aren’t paid enough seeing how they make such horrible coding for their website and app, this is the uttermost horrendous experience and coding I’ve seen from a company of this size. Another thing to add is the customer service hotline (if there is any) or their customer service in general, while trying to reach out and contact anyone at all it ultimately lead to nothing as it only takes me to a AI chatbot that does not even give any HELP at all, only saying alternatives of downloading the app and absolutely not comprehending the questions being asked about their customer service. A message to those trying to give cebu pacific a try, DONT. After all the flights and airlines I have been through this has to be worst when it comes to these concerns.
Not recommended poor csr
Yuppie2020
Am extremely disappointed with Cebu Pacific’s customer service. It has been a frustrating and exhausting experience trying to resolve my concern regarding cancellation and refund. For the past two weeks, I have been reaching out, yet nothing has been properly addressed.Your team keeps making promises saying that updates will be sent via email but no actual follow-through ever happens. Instead of resolving the issue, I have been given multiple different case references with no clear progress or solution. It feels like I am being passed around without any real assistance.The process for cancellation and refund is unnecessarily difficult and poorly handled. For a large airline company, this level of service is unacceptable. Customers deserve clear communication, timely updates, and actual resolutions not empty promises.Am badly hoping this issue is taken seriously and addressed immediately, as this experience has greatly affected my trust in your services.
Why ?
SHF2018
Why put online an app that isn’t 100% functional all the time ? Many other airlines do it right so why not Cebu Pacific ? You have a problem with your CIO ? Change ! Or is it that no one cares ? The website is even worse. — 1 week I want to buy a seat for my flight that’s already tomorrow and it doesn’t function. That’s not counting the times when the app crashed. —- please please get professional IT company to manage your entire IT! Don’t waste time trying to do it yourself. There are companies that are specialized to handle IT so that you can focus on what’s really core to your business . Thx . And if you are CIO of Cebu Pacific, or CTO, please both resign ! You are making all the wrong decisions for a very long time already . I saw in linked in job postings for senior IT executives at Cebu Pacific. The requirements were unreasonable and unrealistic. Not sure who approved these but they should also go. This is pathetic. — Hope you fix your IT org and suppliers asap.
We’ve updated our pre-flight reminders to help you get ready for your journey:
* Hand Carry: Check the latest hand carry guidelines before heading to the airport.
* CEB Seat Selector: If you select an emergency exit row seat, review the important safety requirements before confirming your seat
Version 3.84.1
The developer, CEBU AIR, INC., indicated that the app’s privacy practices may include handling of data as described below. For more information, see the developer’s privacy policy .
Data Linked to You
The following data may be collected and linked to your identity:
Contact Info
Data Not Linked to You
The following data may be collected but it is not linked to your identity:
Financial Info
Location
Contact Info
Search History
Identifiers
Privacy practices may vary based, for example, on the features you use or your age. Learn More
Accessibility
The developer has not yet indicated which accessibility features this app supports. Learn More
